Evolve your Business with Confidence
Volume is the technology platform that accelerates automation to drive growth
Increase Productivity
Fully automate your customer engagement, business processing, operations and communications.
Maintain your Edge
Tailor workflow processing to your tried and tested business activities, no need to change the way you work.
Harness AI Confidently
Swiftly implement proven AI tools to reduce manual effort and repetitive actions, without the learning curve, apprehension or uncertainty.
Realise your Potential
Transform all of your business information into intelligent action - build new services and derive full value from your existing data effortlessly.
WHAT WE DO
Volume transforms your business into automated intelligent action, accurately, at scale
Spend less time on repetitive manual activities and focus on what you do best, servicing your customers and growing revenue
Book DemoAny item, any format, automatically processed from the moment it lands...
Sarah Mitchell
Re: Engagement letter · signed
Signed letter
94
purple
ENG-20431
read 2O → 20
Client onboarding
v12
Letter signed
Onboarding checks
Stage → Active
Welcome pack
Mitchell Interiors Ltd
Reference
ENG-20431
-
Stage
Onboarding
Active
Fee
£1,850.00
-
Handler
R. Patel
-
Letter.pdf
Signed
Welcome pack
S. Mitchell · 09:41
Sent, Delivered, Opened
Portal
Portal invitation
Client portal · 09:41
Sent
A signed engagement letter arrives by email...
Read, interpreted as a signed letter and matched, despite a typo...
Client onboarding runs. The onboarding checks pass...
Record moved to Active. Welcome pack and portal invitation sent...
Delivered, opened, dashboard updated.
-
aqua
-
-
Okafor, A.
Invoice 4471 · September fees
Invoice
97
teal
INV-4471
exact ref.
Invoice approval
v6
Invoice received
Approval rules
Stage → Approved
Remittance advice
Invoice 4471 · A. Okafor
Reference
INV-4471
-
Stage
Received
Approved
Amount
£2,340.00
-
Due
30 Sep 2026
-
Invoice.pdf
Filed
Remittance advice
a.okafor@… · 11:06
Sent, Delivered
SMS
Payment scheduled
07•••• 789 · 11:06
Delivered
An invoice for September fees arrives by email...
Matched as an invoice to INV-4471, on the exact reference...
Invoice approval runs. The approval rules pass...
Approved and filed. Remittance sent by email, payment note by SMS...
Delivered, dashboard updated...
-
teal
-
-
Post room scan
Letter · 3 pages · D. Brennan
scan
Complaint
88
peach
CMP-1042
by policy no.
Complaint handling
v3
Complaint logged
Severity rules
Mark acknowledged
Acknowledgement
Complaint · D. Brennan
Reference
CMP-1042
-
Stage
New
Acknowledged
Handler
Unassigned
J. Patel
Due
8 working days
-
Scan.pdf
Scanned
Acknowledgement
d.brennan@… · 14:20
Sent, Delivered, Opened
SMS
Reminder · 8 days
07•••• 345 · 14:20
Delivered
A three-page letter arrives as a scan from the post room...
Interpreted as a complaint and matched by policy number...
Complaint handling runs. Severity rules set an eight-day deadline...
Acknowledged and assigned. Acknowledgement sent...
Opened, reminder booked, dashboard updated...
-
apricot
periwinkle
-
Volume in action
One Platform, Infinite Possibilities
Automatically process thousands of activities 24x7, no human required
Understood and actioned
A letter, email or payment arrives. Volume understands it, matches it to the right record, determines and runs the correct associated process.
Everyone kept informed
Volume updates the client and your team, who can review the decisions that matter. Nothing is re-keyed, and every step is on the record.
Why it fits
Volume isn’t built for one industry. It takes the shape of yours
Blueprints combined with unlimited Workflows, Data, Portals and Integrations enable rapid cost-effective delivery of bespoke solutions delivered via configuration not code
Claims
Claims Management & Group Litigation
High-volume consumer claims run with funders and law firms, from intake to settlement.
Networks
Mortgage & Insurance Networks
Broker onboarding, compliance oversight and commission payments managed across every lender and adviser in your network.
Funding
Litigation Funding
Facility agreements, tranches and drawdowns reconciled against the cases they fund.
Insurance
Insurance
Policies, renewals and claims handled end to end, with adjusters, suppliers and reserves on the same records.
Legal
Law Firms
Matters, clients and documents carried from intake and conflict checks through to billing and completion.
Due Diligence
KYC, AML & Due Diligence
Identity assurance, AML screening and address history for regulated onboarding.
Collections
Consumer Credit Redress & Collections
Credit agreements, payment histories and collection campaigns with timelines and opt-outs.
Local Government
Councils & Public Services
Service requests, benefit claims and resident casework handled from first contact to resolution, with every decision on record.
HOW WE DO IT
Our Approach
Rapid deployment of integrated solutions shaped around your business
Platform
The Volume Platform is the foundation of a solution. Bringing together configurable tools, data management, external integrations, workflows and portals — the building blocks your business needs to evolve and scale. Each component is designed to work together seamlessly, so we're building from an integrated base rather than stitching products together as we go.
Blueprints
Blueprints are pre-built process models designed around common business problems — ready to deploy and configure to fit how your business works. They give us a working starting point so we're not building from scratch, with the option to work with the Volume team to tailor and scale them as your needs grow.
How We Work
You're not on your own. Our hands-on engagement process efficiently delivers flexible bespoke solutions, adaptable options and transparent pricing, working alongside your team from discovery to go-live.
PROVEN CAPABILITY
Underpinning customer success
Case Studies
“The ability to validate customers in real time and adapt our processes as we scale has been a game changer for the business.”
Hayley Betteridge
Director
“Reading, translating and rekeying German online gambling evidence is now fully automated, saving thousands of hours.”
Daniel Banton
Director
“The end-to-end journey is now seamless, fast, and fully under our control. We’ve seen a clear improvement in conversion rates and customer experience, while also reducing our reliance on third-party tools.”
Kim Bascombe
Managing Director
“Volume fundamentally transformed how we operate, providing the scalability and control we needed to grow.”
Mark Neville
Head of Client Services
Market Comparison
Delivering transformational technology at the right cost
Volume offers a better way to harness the benefit of technology automation and AI without the cost, risk or time and skills investment of traditional approaches
Approach
Off-the-Shelf System
Case Management, CRM or ERP Platform
Multiple Point Solutions
CRM, e-Sign, Mailer, Low-Code, Spreadsheets, SharePoint & Email
Bespoke Build
Consultancy or In-House Build
Configurable Platform + Expert Team
Summary Comparison
You change to fit the software
Quick to start, but your process bends around the product. Changes wait for the vendor’s roadmap, licences grow with every new user and spreadsheets soon fill the gaps the system leaves.
Quick to set up, slow to join up
Each tool solves part of the problem. Data and evidence end up split across systems, one change can break another, and licences and integrations multiply as you grow.
Built to the original specification
Expect months before go-live and a new project for every change. Testing, releases and support all depend on the supplier who built it, and costs rise with each request.
Configured to how you work
Start from a proven Blueprint and go live in weeks. Every case sits on one record, AI is built in with people in control, and you change it yourself as the business moves, with pricing aligned to your success.
VERIFIED PROTECTION
Trusted Enterprise Security
Independently assessed. Continuously monitored
Recognised Standards
Certified to UK and International Standards
Volume holds Cyber Essentials and Cyber Essentials Plus certification and is committed to ISO 27001 and ISO 9001, so our security, quality and information management follow recognised UK and international standards.
GDPR Compliance
Personal Data Protected at Every Stage
Everything we do is fully compliant with GDPR, governing exactly how personal data is stored, processed, and protected at every stage.
Realtime Management
Continuous, NCSC-Informed Threat Scanning
Continuous real-time threat scanning and management, combining threat intelligence from the National Cyber Security Centre (NCSC).
Robust Control
UK Hosted, Encrypted and Access Controlled
Your data is hosted in the UK, encrypted in transit and at rest, and access is limited to those who need it to do their job.
Data Separation
Your Own Encrypted Database, Never Pooled
Every customer’s data lives in its own secure encrypted database, with dedicated infrastructure and storage where it is needed. Data is never pooled.
Field Level Protection
Encryption and Masking Down to the Field
Encryption at rest per field, audit masking with show-first/show-last, and multiple anonymisation strategies for personal and financial data.
Verified Audit Trail
Every Change Recorded and Searchable
Every change to every record is recorded and browsable, per record and across the estate, filterable by entity and author.
Granular Permissions
Precise Rights for Every Object and Workflow
Create, view, update and delete rights generated per object, sixty-plus platform permissions, field-level access for connected systems and per-workflow rights with expiry.
Secure by Design
Guardrails Built Into Every Action
Test runs cannot commit. Sandboxes cannot send. Only published versions execute. Dashboards only ever show what the viewer is allowed to see.
Regulator Proof AI
Provable AI Output
Black box AI is dangerous, we treat AI as a worker, not a function. Every action is tracked and the outputs presented are human validated and fully auditable.
